Tv turned to a film on its own cant wat h anything else or get to homepage

[ashley+brown]

I had the same Alan at pretty much the same time, around 8.30, but since i am in again after the issue everyone else is reporting (No Programmes of this type) i am now in watching All4 again.

thanks

ashley

[Happyglass9]

@Dazzar51 

I have used your solution and asked for Sky Guide with the mic., got on to live TV. 

Then tried a playlist programme, watched for a few minutes, exited and pressed home & got back on to live TV.

Seems OK.......for now, 🤞🤞🤞will see how long this lasts

[VicPic]

Unbelievably, it's suddenly started working - that's an hour of my life I won't get back - restarting, resetting, it made no difference. Then suddenly the homepage came up. I'm relieved but it’s frustrating 

[GD1 · Accepted solution]

Issue seems to have been resolved ore in the process of being restored to those not yet up & runnong

[James83]

Try the mic and ask for a channel. It got mine working again 🙄

[James83]

Thanks . That worked. 

shouldn't be happening though ay ?

[Joe-Bow]

@GD1  Not working here properly, and watch from start is down

[Jayboy1990]

Seems like the whole system went down and are being restored gradually. 

[Great+Elm]

My sky glass screen displays the following error message. 

sorry there are currently no programmes of this type available. 

I have unplugged the box from the mains and left it for more than 20 seconds but the issue remains the same. 

Sky support seems useless with this issue. 

[Joe-Bow]

@Jayboy1990  It's still very unstable.  Mines just crashed out again watching a programme.

[emmajane1369]

So the mic is allowing me to watch apps but not live TV. I've switched it off now and will try again in the morning 🤞

[Lawrence+cope]

Makes a mockery of Sky's new glass advert...'smarter than a smart TV'😆

[Joe-Bow]

Users need a way to be able to raise issues and get a response about Sky Glass problems outside of the core hours.

Emailing Viewer Relations or tweeting the Sky Help team in a vague hope you may get someone looking at a major issue like this immediately are in no way suitable for this.

Edit: Looks like Watch from Start is still not working.

[GrumpyDaveB]

I've had Sky Stream for a week with the two pucks and I've already had enough. Live sport skips occasionally as I watch the match and now I've come to watch it and get a message 'Sorry, there are currently no programmes of this type available' with the 'Please wait' imposed over the top of the error message. I have Virgin Media Broadband Gigabit package so broadband speed is not the issue. When the support opens at 9am I shall be phoning to cancel and will put this whole Sky Stream experience down as a mistake. I'll be going back to NowTV.