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This discussion topic is read only Discussion topic: Loss of sound and screen freeze

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Message posted on ‎09 Feb 2022 12:39 PM

Loss of sound and screen freeze

Frequent loss of sound and regular sound loss

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Avatar for PeteRG41
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Message posted on ‎09 Feb 2022 12:44 PM

Re: Loss of sound and screen freeze

You might want to give us some more information here.  Does it happen all of the time?  Is it during certain programmes/channels?  Have you made sure that all of your cables are connected securely?  

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Pete.
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Message posted on ‎09 Feb 2022 12:46 PM

Re: Loss of sound and screen freeze

both issues happen frequently even changing channels then going back dies not work 

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Message posted on ‎09 Feb 2022 12:48 PM

Re: Loss of sound and screen freeze

Posted by a Superuser, not a Sky employee. Find out more

Could be a dish alignment issue or possibly a faulty box - either way you'll need to call Sky to get an engineer to investigate.

I am just another Sky customer and my views are my own even if you don't like the answers
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