Live TV: There's a technical fault with the channel/Please wait for the programme to load

[KevNewMedia · Accepted solution]

Hi Everyone

Firstly, can I offer our sincere apologies for this problem.

It's not been the easiest to fix, however we have good news. We will be releasing an update to the software over night (QS017.005.02P).

EDIT: This particular problem was for fixing the issue on Sky Pucks. We are aware of an issue with Sky Glass TV's having this error and if you have this problem, you can click here to be kept up to date with the fix for Sky Glass TV's.

[Rubylove199]

@Fothergill1 

Thanks . Mine says QS017.005.00P.

[Fothergill1]

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@Rubylove199 wrote:

@Fothergill1 

Thanks . Mine says QS017.005.00P.

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@Rubylove199 Some people remained on 00P so not to worry.  Hopefully you will be on 02P by tomorrow morning and it will sort out many of your issues 🤞🤞

[Rubylove199]

@Fothergill1 

Brilliant! So all my troubles will be over.....hopefully 🙂

Thanks for your help. Very much appreciated.

[Fothergill1]

@Rubylove199 maybe that being over optimistic but who knows 🤣

[Rubylove199]

@Fothergill1 

Trying to look on the bright side! Had enough 'downs' lately so some good news would be very welcome.

Thanks again.

[Citrax]

Mine was on the new software yesterday and worked perfectly all day.

[Rubylove199]

@Citrax 

Sounds positive! I'll keep my fingers crossed for the update sooner rather than later.

Thanks for the info!

[Unisoft]

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@Fothergill1 wrote:

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@Rubylove199 wrote:

@Fothergill1 

Thanks . Mine says QS017.005.00P.

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@Rubylove199 Some people remained on 00P so not to worry.  Hopefully you will be on 02P by tomorrow morning and it will sort out many of your issues 🤞🤞

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Hope so! Still 00p here and no rebooting and waiting would get anything newer. Issue is driving me to cancel Sky! I never thought I would say that Virgin Media Stream works and VMs equivalent of Sky Go is vastly superior as ghe Sky Go app is terrible.  Really didn't expect this of Sky considering its several times more expensive than VMs offering, even if more channels........Hurry up with 02p if it fixes the issues please 🙂

[Fothergill1]

@Unisoft They hope to complete the roll out of QS017.005.02P tonight so fingers crossed for all those waiting for their pucks to be updated 🤞

[vikkirubs]

Great i look forward to receiving a bill credit for the partial service you admit you have been providing

[Tim+Adams]

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@vikkirubs wrote:

Great i look forward to receiving a bill credit for the partial service you admit you have been providing

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Hi @vikkirubs 

You'd need to contact Sky directly regarding that.

Thanks,

Tim

[Staceymay88]

Will that automatically update? It's driving me mad tonight I've had to restart 3 times since 6.30pm! 

[Tim+Adams]

Hi @Staceymay88 

Yes it will automatically update, just a matter of waiting as you can't force it. 

Thanks,

Tim

[Staceymay88]

Thanks @Tim+Adams 

I've just had to reset again that's the 4th time in just over an hour! 

I really want it to work as I really like the tv