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Discussion topic: Live TV: There's a technical fault with the channel/Please wait for the programme to load
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Message posted on 01 May 2023 03:11 PM
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Re: Black screen/picture freezing on sky glass tv
My son has a Puck, so far no issues with, just the tv
Message posted on 01 May 2023 03:32 PM - last edited: 02 May 2023 08:49 AM
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Re: Live TV: There's a technical fault with the channel. Try again later
Hi Everyone
Thanks for highlighting this problem. Our support teams are working on this problem. As soon as I have an update, I'll let you know. A restart of the equipment has been proven to be helpful, however we note that the issue may return later on.
EDIT: Posts may look a bit out of kilter as I merge other posts with the same symptoms
Kev
Community Manager
Message posted on 01 May 2023 04:48 PM
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Re: Live TV: There's a technical fault with the channel. Try again later
Mine was restarted 13 times yesterday surely that's not good for it on off on off all the time I gave up come 7pm and went to bed. Pointless having it if we cannot relax and watch it
Message posted on 01 May 2023 05:28 PM
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Re: Sky stream freezing
I have spoken to someone.
Got message but link would not work so I called.
Still doing the same though.
Message posted on 01 May 2023 06:27 PM
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Re: Sky stream
Exactly the same problem with mine. But sometimes ok in morning but not always. Definitely watching sky live triggers it.
Message posted on 01 May 2023 06:36 PM
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Re: Live TV: There's a technical fault with the channel/Please wait for the programme to load
I have just switched from BT to Sky Stream and am facing what I guess is the same issue. Every couple of days the puck will not tune to a channel from the live tv guide. Once this happens no live tv will load but apps will normally work ok. Sometimes it seems to correct itself when left along for a (long) while but today I corrected it turning power on/off.
My question is that I am in the 30 day cooling off for an 18 month contract. What are my best options? Might it be best to try to switch to a monthly rolling contract so I can have longer to cancel if the problems are not resolved by a forthcoming update?
I could look at Sky A instead but there is a bit of a price premium to that and I am comfortable with Sky Stream if the 'black screen/technical fault' issue improves.
Message posted on 01 May 2023 06:42 PM
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Re: Sky stream freezing
Hi @Mr+Flibbles+86 sorry not had my phone to check
messages. If this problem can be resolved then I would appreciate some help. Thank you.
Message posted on 01 May 2023 06:46 PM
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Re: Live TV: There's a technical fault with the channel/Please wait for the programme to load
@Aloysius1972Sky MAY let you switch to a rolling contract as you are a new customer and as you are within the cooling off period could just cancel, Sky do not let existing customers who change from a different contract or upgrade to go on the rolling contract.
Note the rolling contract is slightly more expensive, if you want to change phone Sky and be very firm about what you want.
Message posted on 01 May 2023 07:42 PM
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Sky Puck and Ethernet
Received Ethernet cable from Sky. Have connected Puck and have switched off Wi-Fi on puck, but still having an issue with sky freezing and then getting message "loading your program". Have had to switch puck off and restart again. Any ideas?
Message posted on 01 May 2023 08:16 PM
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Re: Sky Puck and Ethernet
Hi @Leslie2309
what speed internet have you got ?
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 01 May 2023 08:16 PM
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Re: Sky Puck and Ethernet
@Leslie2309 wrote:Received Ethernet cable from Sky. Have connected Puck and have switched off Wi-Fi on puck, but still having an issue with sky freezing and then getting message "loading your program". Have had to switch puck off and restart again. Any ideas?
What speed is the puck receiving via Ethernet? Go the Netflix app & navigate to the Get Help menu then run the Network Check.
Message posted on 01 May 2023 08:37 PM
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Re: Sky Puck and Ethernet
@SlenderRobert Thanks for your response. Have checked the speed and is it 71.81 - not that actually means anything to me, but I think its ok
Message posted on 01 May 2023 08:39 PM
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Re: Sky Puck and Ethernet
What channels / shows are you getting the losing message and who is your internet with ?
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 01 May 2023 08:42 PM
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Re: Sky Puck and Ethernet
There is a current issue for some users on glas / stream where a technical issue / program error is displayed on live tv
sky are currently working on a fix - a quick reboot solves it for a while but apparently the issue returns soon afterwards
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 01 May 2023 08:42 PM
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Re: Sky Puck and Ethernet
@Jporch316 It's quite random re the channels, so can't tie it to any in particular. Broadband is with BT/Sky
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