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This discussion topic is read only Discussion topic: Landline not working,can't get in touch with sky to fix or cancel

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This message was authored by: jake+1507

Message posted on ‎19 Mar 2022 08:20 PM

Landline not working,can't get in touch with sky to fix or cancel

Landline not working,sky not answering,need it fixed or cancelled

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This message was authored by: Daniel0210

Message posted on ‎19 Mar 2022 08:21 PM

Re: Landline not working,can't get in touch with sky to fix or cancel

Posted by a Superuser, not a Sky employee. Find out more

@jake+1507 
This troubleshooting link may help https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line
If that advice and link doesn’t help, post back on here and some of us here will be able to escalate your problem to Sky. If/when a fault is diagnosed Sky will pass it to Openreach to carry out the repair.
Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand, or if they have to get permission to dig up roads.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: jake+1507

Message posted on ‎19 Mar 2022 08:25 PM

Re: Landline not working,can't get in touch with sky to fix or cancel

Looks like I need a new micro filter,how do you order 1

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Message posted on ‎19 Mar 2022 08:31 PM

Re: Landline not working,can't get in touch with sky to fix or cancel

Posted by a Superuser, not a Sky employee. Find out more

@jake+1507  Would be quicker to order one online from that well known retailer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎19 Mar 2022 08:32 PM

Re: Landline not working,can't get in touch with sky to fix or cancel

Posted by a Superuser, not a Sky employee. Find out more

You'll obtain a replacement more quickly by buying from an online retailer, such as here, or visiting a hardware store.

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