I was told my new package had Catch up, but it says I need to upgrade

[Sheperdess]

When I search Catch up for a programme it says " Press to upgrade and watch Escape to the Chateau"

I asked that this was included in my new package.

[Daniel0210]

@Sheperdess 
There’s a known bug regarding this.

Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on here so we can escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes works first time, sometimes can take several attempts and sometimes it might need to go to a back office team to work on. This link explains https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles