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Discussion topic: I left Sky - my new ISP started 2 weeks ago

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Evasure
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I left Sky - my new ISP started 2 weeks ago

‎01 Mar 2022 05:57 PM

My Isp changed middle of Feb, but i chose the changeover on Last bill Date 30/01/2022 .. i am been billed for a whole month and my new ISP are charging me the same, full month ... WHO owes me a refund? And how do i get it back?

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caesarome
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Superuser
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Re: I left Sky - my new ISP started 2 weeks ago

‎01 Mar 2022 06:07 PM

Posted by a Superuser, not a Sky employee. Find out more

Your post is a bit difficult to understand but if you have left Sky and are owed a refund due to the overpayment then we can get someone to help you with this via here if you want ?

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twilight+princess
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Re: I left Sky - my new ISP started 2 weeks ago

‎01 Mar 2022 06:09 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you give Sky 30 days notice to leave?

Your new ISP would begin services when the subscription was activated which is usually when you sign up or when services are installed. This can mean services between old & new overlap.

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SKY1992bf
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Re: I left Sky - my new ISP started 2 weeks ago

‎01 Mar 2022 06:53 PM

Posted by a Superuser, not a Sky employee. Find out more

@Evasure  you are billed right up to the termination date and any bill generated until that date will be for a full month and must be paid as normal any overpayment for days beyond the termination date will be refunded within six weeks of termination date 


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