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This discussion topic is read only Discussion topic: I am trying to download a programme, and it keeps saying that I have to add upgrade my package ?

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This message was authored by: Stephanie

Message posted on ‎24 Jul 2021 02:58 PM

I am trying to download a programme, and it keeps saying that I have to add upgrade my package ?

Message keeps coming up saying that, I have to upgrade my package, and watch manifest, but I didn't do this last time. And I was able to download all the episodes. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Jul 2021 03:06 PM

Re: I am trying to download a programme, and it keeps saying that I have to add upgrade my package ?

Posted by a Superuser, not a Sky employee. Find out more

@Stephanie Are you trying to download in HD without the HD subscription?


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This message was authored by: Stephanie

Message posted on ‎24 Jul 2021 03:07 PM

Re: I am trying to download a programme, and it keeps saying that I have to add upgrade my package ?

No, I think that I have Sky HD 

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This message was authored by: Daniel0210

Message posted on ‎24 Jul 2021 03:21 PM

Re: I am trying to download a programme, and it keeps saying that I have to add upgrade my package ?

Posted by a Superuser, not a Sky employee. Find out more

@Stephanie Perhaps check your package. In the meantime try downloading in SD and see if that is successful.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎24 Jul 2021 04:38 PM

Re: I am trying to download a programme, and it keeps saying that I have to add upgrade my package ?

I'm having same issue, and I di have HD. Also tried downloading in sd.

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