This discussion topic is read only This discussion topic has been answered Discussion topic: I am logging into my sky account but can't see my bills as the account number is wrong.

This message was authored by: Tommy-P · ‎27 Jun 2022

When logging in, I see zero bills which is incorrect. The account number is probably an old one and it's not linked my new account.

This message was authored by: SKY1992bf · ‎27 Jun 2022

@Tommy-P If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/welcome-to-sky#M1014

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎27 Jun 2022

@Tommy-P If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/welcome-to-sky#M1014

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: teeparks · ‎29 Jun 2022

Thanks. That's all resolved now.

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This discussion topic is read only This discussion topic has been answered Discussion topic: I am logging into my sky account but can't see my bills as the account number is wrong.

I am logging into my sky account but can't see my bills as the account number is wrong.

Re: I am logging into my sky account but can't see my bills as the account number is wrong.

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Re: I am logging into my sky account but can't see my bills as the account number is wrong.

Re: I am logging into my sky account but can't see my bills as the account number is wrong.

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