I am completly done with sky

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 

[Rudi+W]

i have tried to contact you. Can you please be more specific about how to contact you? thanks

[GD1]

@Rudi+W  I've re-escalated your post.  When the Chat team contact you there should be a Blue Chat bubble as explained  here  https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

[Rudi+W]

i have tried to contact you in many ways. It seems to me you are dodging my questions and with that do not whish to talk to me. 

[Daniel0210]

@Rudi+W I take it you realise you are not talking to Sky. We are fellow customers on here. Your post was kindly escalated to Sky (twice) but you didn't take part in the chat with a Sky employee. 

[GD1]

@Rudi+W  Your post has been escalated twice, did you not see the chat bubble?

[Mark39]

---

@Rudi+W wrote:

i have tried to contact you in many ways. It seems to me you are dodging my questions and with that do not whish to talk to me. 

---

Have you called? It's by far the simplest way of sorting this out. If you have called, what was the outcome?

[Rudi+W]

i have called numerous times. of which i got through to Sky ONCE. It was a lovely lady, hoever she tried to look into it further if needed to be... she did get the text messages to stop sending back my equipment. I think i have tried a dozen times to get through. Once waiting 45 miunutes. However instead i get now text messages to pay my outstanding (and rising) debt. This was always done by standing order. 

I was so glad to have moved away from Sky thinking i would NEVER have to experience this kind of service (or none service) again..

[Rudi+W]

I did see the bubble and i did use it. It took sky 2 hours to answer my 'Hello" text. After 3.5 hours i could not wai any longer.

[caesarome]

The chat isn't a live chat so replies are not always instant but for others that have had the same issue this has always been resolved one way or the other but if course it is up to you if you want to use it or not as calling or using thuis chat will be the only way to get this sorted so it up to you what happens now as I'm not sure what else us Sky customers can do for you.

[Mark39]

@Rudi+W you'll have to persevere with one option or another if you want to speak to Sky. 

There's nothing more the forum can do to try to help.