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This discussion topic is read only Discussion topic: Help with new Sky Hub

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This message was authored by: CatManDo

Message posted on ‎02 Mar 2022 03:33 PM

Help with new Sky Hub

Hi there,

 

I am due to get Ultrafast in the next month or so and Sky said they would send me the new Hub that I can also use now to replace my Sky Q one.

 

I plugged it all in using new cables and also tried the existing ones, but no matter what I do the Internet light stays orange.

 

As soon as I plug my Sky Q Hub in it works straight away.

 

Any ideas please?

 

Thank you

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This message was authored by: cookiemonsteruk

Message posted on ‎02 Mar 2022 03:39 PM

Re: Help with new Sky Hub

Posted by a Superuser, not a Sky employee. Find out more

@CatManDo 

 

You will need to use the old dsl cable. The ethernet ones are for full fibre fttp

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This message was authored by: CatManDo

Message posted on ‎02 Mar 2022 03:40 PM

Re: Help with new Sky Hub

Hi there,

 

I tried that also but still just an amber light?

 

Tried both old and new ADSL cables.

 

Thanks

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