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02 Mar 2022 03:33 PM
Hi there,
I am due to get Ultrafast in the next month or so and Sky said they would send me the new Hub that I can also use now to replace my Sky Q one.
I plugged it all in using new cables and also tried the existing ones, but no matter what I do the Internet light stays orange.
As soon as I plug my Sky Q Hub in it works straight away.
Any ideas please?
Thank you
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02 Mar 2022 03:39 PM
Posted by a Superuser, not a Sky employee. Find out more
You will need to use the old dsl cable. The ethernet ones are for full fibre fttp
02 Mar 2022 03:40 PM
Hi there,
I tried that also but still just an amber light?
Tried both old and new ADSL cables.
Thanks
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