Discussion topic: Help with new Sky Hub

This message was authored by: CatManDo · ‎02 Mar 2022

Hi there,

I am due to get Ultrafast in the next month or so and Sky said they would send me the new Hub that I can also use now to replace my Sky Q one.

I plugged it all in using new cables and also tried the existing ones, but no matter what I do the Internet light stays orange.

As soon as I plug my Sky Q Hub in it works straight away.

Any ideas please?

Thank you

This message was authored by: cookiemonsteruk · ‎02 Mar 2022

@CatManDo

You will need to use the old dsl cable. The ethernet ones are for full fibre fttp

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This message was authored by: CatManDo · ‎02 Mar 2022

Hi there,

I tried that also but still just an amber light?

Tried both old and new ADSL cables.

Thanks

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Discussion topic: Help with new Sky Hub

Help with new Sky Hub

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