HDR v3 box not fit for purpose (sound cutting out)

[KenVal]

Yes also get occasional drop out, paticalaraly when in Dolby atmos .

[Skull+Treaty]

Adding mine since the previous was closed.

Sound drop-outs on recorded shows, Netflix, Prime & Disney+. They are all split second drops and at random intervals, sometimes can go an entire show or film without any issues. 

So far, no issues on live TV shows.

[Glen+Beavis]

its when dobly dgital in sky setup is set as default sound, if this is not enabled then no drop outs, but having surround sound i want dolby enables

[Superblade7]

Hi All,

Been following this and the previous thread with interest as whilst I have not experienced this issue on my V1 / Silver box (apart from the known UHD footy fault), I have been considering an upgrade for HDR but am willing to make do without that if it means getting regular sound drop outs.

I've seen the multiple different solutions posted by individuals that work for them but I agree with the majority that it's poor that Sky are seemingly unable to find a resolution to this when it affects so many of their customers and has been ongoing for a couple of years.

The one thing I've not seen on the threads is whether anyone knows if this could actually be a hardware issue rather than software?  From what I've seen this seemingly doesn't affect V1 users like myself but does affect both V2 and V3 users.  I wonder if one of more of the components in the newer boxes could be the culprit?  

I'm sure Sky would prefer a software solution as if it did turn out to be hardware, they would have a large scale replacement programme on their hands! 

[fizzdisco]

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@Superblade7 wrote:

Hi All,

Been following this and the previous thread with interest as whilst I have not experienced this issue on my V1 / Silver box (apart from the known UHD footy fault), I have been considering an upgrade for HDR but am willing to make do without that if it means getting regular sound drop outs.

I've seen the multiple different solutions posted by individuals that work for them but I agree with the majority that it's poor that Sky are seemingly unable to find a resolution to this when it affects so many of their customers and has been ongoing for a couple of years.

The one thing I've not seen on the threads is whether anyone knows if this could actually be a hardware issue rather than software?  From what I've seen this seemingly doesn't affect V1 users like myself but does affect both V2 and V3 users.  I wonder if one of more of the components in the newer boxes could be the culprit?  

I'm sure Sky would prefer a software solution as if it did turn out to be hardware, they would have a large scale replacement programme on their hands! 

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It's been talked about for many, many months, and yes, a hardware issue has been speculated upon many times. 

None of us know anything as Sky will not communicate their findings in regard to their fault-finding. All we can do is sit and wait while they take our money and provide a sub-standard service.

Believe in better. Yes we can believe all we like, but the reality is somewhat different. 

[Superblade7]

@fizzdisco thanks for the response.  The common denominator is the V2 & V3 boxes and with them having the same software as the V1, it does point to a hardware issue.

Fingers crossed Sky come forward with a solution for everyone having problems.  

[tarbat]

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@Superblade7 wrote:

The common denominator is the V2 & V3 boxes and with them having the same software as the V1, it does point to a hardware issue.

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No, different com.sky and com.bskyb firmware apps on the v3 Titan.

[CyberFriday]

I find it intriguing that folks here talk v1, v2, v3. Yet Sky don't show any version details  on their box identification page

https://www.sky.com/help/articles/check-which-sky-q-box

What we need is an extra column on this table with v1,2,3 and then all would be clear. 

[fizzdisco]

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@CyberFriday wrote:

I find it intriguing that folks here talk v1, v2, v3. Yet Sky don't show any version details  on their box identification page

https://www.sky.com/help/articles/check-which-sky-q-box

What we need is an extra column on this table with v1,2,3 and then all would be clear. 

---

But Sky don't want us to know the version number so they can continue to install older version boxes in the hope we don't notice.... 

[CyberFriday]

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@fizzdisco wrote:

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@CyberFriday wrote:

I find it intriguing that folks here talk v1, v2, v3. Yet Sky don't show any version details  on their box identification page

https://www.sky.com/help/articles/check-which-sky-q-box

What we need is an extra column on this table with v1,2,3 and then all would be clear. 

---

But Sky don't want us to know the version number so they can continue to install older version boxes in the hope we don't notice.... 

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Don't tell them your name Pike.

[MightyQuinn]

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@CyberFriday wrote:

I find it intriguing that folks here talk v1, v2, v3. Yet Sky don't show any version details  on their box identification page What we need is an extra column on this table with v1,2,3 and then all would be clear. 

---

Hi @CyberFriday   It's very simple 32B0 = ES140 = V1. 32B1 = ES240 = V2 and 32B2 = ES340 = V3. The V1,2,3 are just terms used and made up in and by the community and not by Sky.

[CyberFriday]

Thanks @MightyQuinn  But what about the 32C ?

[MightyQuinn]

Hi @CyberFriday   The 32C is not a V1.2.3 box as traditionally they have been used for the 2TB box only in the community. The 32C is the original 1TB ES130 non UHD box. Note both of the latest 2TB & 1TB UHD boxes are 32B2 ES340, just a different hard drive.

[Gridders]

New v3 box, new router, same mini boxes disconnecting and Q box draining all my other devices (supposed 74mbps coming through as 2 to 8mbps) when the box is in use.

I had ZERO issues until this box was introduced into my home system.

FED UP 

[Gridders]

When I say new....I mean they were both swapped out yesterday for new boxes.

arghhhhhhhhhh!