HDR v3 box not fit for purpose (sound cutting out)

[notagain]

Could be the HDMI port, have you tried swapping  ports? Always worth trying as many trouble shooting procedures as you can. Q160 has solved many issues for most people so that is then either TV, AV, or the Q Box itself possibly. Hope its something simple like the cable though. I have had Q160 since the beta launch on a Sony AF8 OLED and not one dropout has occured, It's heaven. Looking to maybe treat myself to a 55" XR A90J this year but I'll wait for bugs to be fixed and prices to drop first.

[PeteN100]

Sound dropouts have stopped for me - thankfully much better with build 160.

I was given an outright "no" to any form of compensation for this bug in Sky's flagship product. At this moment in time, without a significant retention deal when put of contract, I'm unlikely to renew.

What's anyone else's experience with a discount/ compensation for the frankly [removed] poor service and communication?

Moderator note: attempt to circumvent profanity filter.

[Paulmhayes]

Been impressed so far with Q16

long may  it last 🤞🤞

[pjhaahl]

Finally received Q160.......

The sound dropouts seem to have gotten worse.

So frustrating. I've been patiently waiting for this fix, holding out hope that it would resolve this longstanding issue. It looks like I'm going to have to accept Sky isn't going to fix the problem.

[best+of+the+best]

Update Q160 working on mine but again never had the sound dropouts with V2 box plus update hasn't made my viewing experience any different 

More than one 🃏 in a pack 

[Perfectionist+dur]

@pjhaahl 

Are you sure? 
Have you hard rebooted your Q box after the 160 update (unplugged it for 20 seconds then powered up again)?

If you're still having audio dropout issues you are now a rarity. So I would get the engineers out to fix it. 

It seems that there is a collective sigh of relief on this forum that the audio problem really has been fixed. 

[pjhaahl]

@Perfectionist+dur 

I'm pretty sure. I suppose I might have some sort of medical problem and be suffering from intermittent hearing dropouts, but then its strange it only manifests when I'm watching Sky 😉

What seems really strange is that it has increased from 1-2 dropouts an hour to one every 5 minutes since the Q160 update. 

I've just unplugged the box for an hour while I watch a bit of Netflix with no intermittent sound dropouts. When the film is finished I'll boot the Sky Q box back up and see if I'm still getting dropouts.

Then I guess you are right. I will have to call Sky and get a box swap. I've resisted calling them until now since it seemed pointless to do anything other than wait for Q160

[CybrHwk]

So, having read more about what's in Q160, it hasn't solved sound and/or picture drop outs on non recordings which is the main issue I'm seeing. I get a burst of 4-5 of them in quick succession when it's first switched on then it's fine from then on

Recordings/downloads wise, it does seem to be fixed but it does seem like the live issues are worse

[notagain]

Have to say Im not seeing any droputs on non recordings at all and have not since the beta. I can watch TV all night and its fine, and its always technically being recorded I guess as thats how you can rewind and pause.

[Rhonny]

@CybrHwk

I get a burst of 4-5 of them in quick succession when it's first switched on then it's fine from then on

Put your box on 1080i (Sky's native resolution) and only put it on 2160p when watching UHD content. That will stop the 4-5 initial drop outs when you turn the TV on. (It's the UHD resolution settling down that causes those drop outs.)

[picasso10]

@Rhonny good idea, but doesn't defeat the objective changing from 1080i to 2160p 😕

[Rhonny]

@picasso10

What objective is defeated? 

[picasso10]

@Rhonny surly the box if set to your desired setting it should behave as promised, but if you have to go into the settings & alter them to stop the sound cutting out then the box if not working correctly, or am I missing something?

[Rhonny]

@picasso10

It used to do that for me until I changed my TV, then it never happened again. It's a handshake issue between the Sky box and certain older TVs.

Only a tiny fraction of viewing is in UHD, so if having it on 1080i is necessary to stop the initial picture and sound drops, changing to 2160p only when watching UHD seems a small action to get the solution. It's not ideal but 1080i is what Sky's HD content is delivered in - it just means the TV does the upscaling instead of the Sky Q box, which in many cases gives a better picture anyway. 

[CybrHwk]

@Rhonny My TV is Samsung 65" Neo-QLED 2021, had it 2 weeks. It's the 4k flagship model, so there shouldn't be an issue. Q150 wasn't nearly as bad. Only had the Q160 firmware since Thursday