HDR v3 box not fit for purpose (sound cutting out)

[Chodley]

Has anyone of the bods who were doing the ssdp network spamming tracing confirmed that issue is fixed too?

[Kim+Gouldstone]

No sign of version 16 here in spite of manual updates?

When is it going to appear, really fed up of the sound glitches.

[PandJ2020]

---

@Kim+Gouldstone wrote:

No sign of version 16 here in spite of manual updates?

When is it going to appear, really fed up of the sound glitches.

---

Sky phase the release - you can't force it manually.  It will apply when good and ready, it could take 3-4 weeks to fully deploy.

[CyberFriday]

---

@rscott wrote:

Minor point - the V3 boxes came out less than 2 years ago (November 2019), so the audio problems fixed in Q160 can't have been about 3 or 4 years.

There does seem to be an issue with some customer services staff not checking their knowledge base systems properly - the V3 audio issue has been acknowledged internally for quite some time, so they should have been aware of it.

Sky acknowledging issues like this on their status page would seem sensible too, but they don't have a good record for that...

---

Alas the original and now archived thread on this topic covered audio drop outs on a range of box versions. I believe it was started in 2018 sometime and were some of those contributors referencing the problem predating their post on the forum ? We won't know because it's been locked from community view. And when @Gridders started this thread we tried setting up a thread for each box variant in order to get a clearer view of issues. But, one of the moderators combined them into one thread.  

[Chodley]

I think they were different issues. Many things can cause sound dropouts and I've never had them happen like the very distinctive and persistent problem with the v3 box.

[CyberFriday]

---

@Chodley wrote:

Has anyone of the bods who were doing the ssdp network spamming tracing confirmed that issue is fixed too?

---

@Chodley  I thought @tarbat had posted some wireshark data showing a reduction in packets. But, strangely we some folks here who have had terrible network speeds and others who don't seem to be greatly impacted and that was pre q160. So, have any of those who were having poor network performance seen an improvement with q160 ? 

[rscott]

---

@Chodley wrote:

I think they were different issues. Many things can cause sound dropouts and I've never had them happen like the very distinctive and persistent problem with the v3 box.

---

Correct. Q150 had fixes for dropouts which affected all 3 versions and Q160has V3 specific fixes.

[picasso10]

@rscott I know it's being sent out to V3 boxes in a rotation but wish we could find out where on that list you where on, I'm still on Q150 and dropouts are a pain and as expected ruins the experience, roll on Q160.

[Laing1]

---

@picasso10 wrote:

@rscott I know it's being sent out to V3 boxes in a rotation but wish we could find out where on that list you where on, I'm still on Q150 and dropouts are a pain and as expected ruins the experience, roll on Q160.

---

@picasso10 no-one knows where they are on the list as it can be purely random but best case scenario you will be next week worst case scenario you are 2 to 3 weeks away from receiving it 

[Morgan+McDonnell]

I don't much care where I am in the list, whatever that is.  I know it's coming.  It is what it is.

The End.

[Doc5907]

My First contribution to this thread because, up till now, never had any sound drop-outs. But they have suddenly appearing badly in a recording of 'The Vietnam War'.

My question is, when my box updates to Q160, will these drop-outs dissappear on the recording in question or would I have to delete and download again (that is if its even available, being PBS America possibly not). 

Box is 1TB UHD 32B206 a yer old.

[GNinga]

@Doc5907 if you *recorded* sound drops, then they will still be in the recording. The problem that is fixed is playback dropouts which appear randomly on playback of a good recording (they do not appear in the same place if you rewind and replay the same section) - you can easily do that now as a test to see.

[Doc5907]

@GNinga  k thanks. When I rewinded the recording the dropouts appeared in the same place

[GNinga]

---

@CyberFriday wrote:

---

@Chodley wrote:

Has anyone of the bods who were doing the ssdp network spamming tracing confirmed that issue is fixed too?

---

@Chodley  I thought @tarbat had posted some wireshark data showing a reduction in packets. But, strangely we some folks here who have had terrible network speeds and others who don't seem to be greatly impacted and that was pre q160. So, have any of those who were having poor network performance seen an improvement with q160 ? 

---

Do you have a link to that post @CyberFriday ? I started wiresharking a few hours ago and I'm not seeing the sort of difference that I'd been expecting... There's been a fairly consistent average of around 15 SSDP packets per second and short peaks of 20-35/s.

I'll keep monitoring overnight and see if I get the old ramp up, but even 15/s is pretty excessive

...oh! and yes! I'm on Q160, before anyone asks 😉

[GNinga]

---

@Doc5907 wrote:

@GNinga  k thanks. When I rewinded the recording the dropouts appeared in the same place

---

OK - that won't be fixed with Q160, but if available, you can download (or re-record?) now. Glitches are not uncommon on satelite recordings depending on atmospherics etc at the time.