HDR v3 box not fit for purpose (sound cutting out)

[Russ64]

Still on Q14 waiting patiently for Q15 to arrive ....... anyway I have completed the survey so hope to get Q16 sooner rather than later.  My box always gets updates at end of each cycle.

[osankoy]

Which survey is this?

[Scobo]

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@Kei+M wrote:

So, as we’re coming towards the end of the QR15 rollout we’ll soon begin to ramp up our testing of QR16. As alluded to previously QR16 will contain improvements aimed at addressing sound dropouts experienced on v3 boxes and as part of our testing, we’d like to invite some members to take part.

If you have a v3 box and you’d like to take part you can register your details here:- http://emea.focusvision.com/survey/selfserve/23c1/210308?list=1 and we’ll provide more info shortly.

Thanks,

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I'm in !

Can't be any worse than Q150.

[Pistonhead]

@Russ64 If you want, you can now force an update to Q15 as it is now on the DR stream.

[osankoy]

Many thanks I have completed the survey.

[CyberFriday]

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@Stuvennn wrote:

@CyberFriday are you currently seeing sound drop outs with the V3 box connected to your Draytek on its own VLAN?

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Yep. Although none seen so far on live satellite broadcast. 

[Gammy123]

Thanks @Kei+M , all details logged and happy to help. 

[jHamshaw]

@Kei+M - Registered/ Survey done 😀👍

[igmack]

Not that it will make much difference - if any - but I can't update to Q15.  Still stays stuck on Q14.

[Perfectionist+dur]

@igmack 

Have you rebooted it. Once the update has downloaded, it doesn't actually "install" until you switch the Q box off. 

[Stoatgobler]

Sky through @Kei+M invite people to yet another survey!

its all smoke and mirrors to get people excited, deflect attention, give people hope and make it look as if sky are doing something to solve the dropouts, thus placating those fed up to their back teeth and about to cancel sky.

Sky are one of the biggest media/ tech corporations on the planet if they don’t possess the the research and technical facilities to solve this issue, then that surely shows where their priorities lie after 2.5 years of inaction concerning this problem.

if this issue was the extortionate premier league football contract it would have been done and dusted long ago.

in the meantime subscribers pay a fortune to endure as @Gridders calls this thread: the not fit for purpose premium q service.

if you bought a new car that keeps cutting out how would you react if the main dealer after 2.5 years said “yeah we’re working on it, still haven’t a clue yet, but just sent out another survey to fill in, but you still need to pay the full amount of the loan/lease agreement”

many still taken in by sky will disagree with me, but the reality is after all this time sky are simply not doing enough to solve this issue, I can guarantee come the middle of summer this problem will still not be fixed.

[Pistonhead]

Say it like you see it @Stoatgobler 😊

[Rhonny]

@Stoatgobler

Would you rather they didn't bother with the survey and continued scratching their heads over the issue?

[Paddy+Mcvey]

Signed up @Kei 

[fizzdisco]

Well said @Stoatgobler - it's a farce. Any company who continue to advertise and sell their flagship product with a flaw that has gone unfixed for more than a year clearly cares about nothing else than money. 

@Rhonny - they should have been scratching their heads, ripping the lid off the box and rebuilding it from scratch a long time ago, not bumbling along as if this is a minor issue that nobody really cares about.

The contempt Sky have for their customers is just shameful.