On demand

[Irandall]

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

[oj01]

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@Irandall wrote:

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

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@Irandall There was an issue with downloads at Sky's end this week, but it was fixed yesterday afternoon. Delete (and permanantly delete) any Failed downloads and Queued downloads and try them again. 

[RB1984]

Thanks for posting the solution. Download are now working 👍🏼 

[y1t1f1c1]

Thank you- the advice to "delete for ever" the failed downloads appears to have worked and I am currently watching Good Doctor Series 5 Episode 9 which kept failing previously

[Stniuk]

Still messing up here. Just watching a movie on the sky catchup thing. Stopped at 40 mins. Nothing will get it going. Pretty dreadful.

[Super+Anthony]

I spoke to the customer priority team and they informed me there are still issues and will reach out to me later this week

[Michael+Duthie]

Open sky go, then go to brouse, catchup, select episode and downoad to sky box?

[Garysus]

I reset my box as detailed here to try get the downloads dailed issue sorted.

now my samsung tv cannot be controlled by sky remote - tried reseting remote and that didn't work

Any ideas?

[Stniuk]

Still getting problems with watching catchup sky shows. The programme starts its download and then fails whilst watching partway through.

[MrsWB007]

Still can't download season 2 episode 7 of gangs of London on sky Atlantic. Have deleted any previous attempts, and deleted from deleted etc. Tried again and still no joy. 

[SKY1992bf]

This issue has now been fully resolved

Please report any more problems in a separate thread

Thanks

[Stniuk]

When was it 'fully' resolved?

[SKY1992bf]

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@Stniuk wrote:

When was it 'fully' resolved?

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@Stniuk   We have received confirmation from sky via the closed forum within the last half hour 

[Stniuk]

Okay I'll give it a go today. Thank you.

[Farnborofan1]

 Still unable to down latest episode from Saturday that's available via on demand