Download Failed technical fault

[markp4144]

Still cannot download. It's been like this all day. What is going on with Sky ?????

[chief1111]

trying to download sopranos in SD and says failed but then shows its downloading. the percentage goes upto 154% and does not stop🤷🏻‍♂️

[Ava56799]

Trying to download a series on sky witness , but keeps saying download failed , even though it was letting me do it 2 days ago

[Pippinmolly]

Hi all, it seems to be a popular subject. Thought it was my Q box playing up, seems to be Sky in general. Mine was working fine this morning, I was watching recorded New Amsterdam when suddenly it just said Failed, all my recordings that need downloading now won't. It's very strange but obviously been going on for a while by the looks of it! Let's hope it gets sorted pdq guys 🤞

[Jemjem123]

I have just reactivated sky but I cannot download keeps saying failed 

[Lc102]

Has anyone been able to get any useful information from Sky? I can see that there is a service issue but absolutely no information on when it will be resolved!?

[mikehill58]

Refer to the multi page Download Failed Technical Fault thread. You'll see that many people are currently experiencing this. It is a problem at Sky s end which they are aware of and seeking to resolve.

[MightyQuinn]

Sorry, deleted.

[Doc5907]

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@chief1111 wrote:

trying to download sopranos in SD and says failed but then shows its downloading. the percentage goes upto 154% and does not stop🤷🏻‍♂️

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@chief1111  

There is currently an issue with downloads that Sky are working on. See below:

https://helpforum.sky.com/t5/Sky-Q/Download-Failed-technical-fault/td-p/4155177

https://www.sky.com/help/servicestatus/tv

[mikehill58]

You can't really say when an issue of this type will be resolved. Until it is...

[Pippinmolly]

@Lc102 @Not heard a whisper from them. It's very strange of them, they usually say if there's technical issues 

[Pippinmolly]

@mikehill58  Acknowledging it would be a start... 

we are customers at the end of the day 

[Holly+and+Oscar]

Resetting didn't work from me, but I was able to download to the sky q box via the sky go app. Not ideal, but it worked.

[Pippinmolly]

@markp4144  It's very annoying isn't it?

[Doc5907]

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@Jemjem123 wrote:

I have just reactivated sky but I cannot download keeps saying failed 

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@Jemjem123 

There is currently an issue with downloads that Sky are working on. See below:

https://helpforum.sky.com/t5/Sky-Q/Download-Failed-technical-fault/td-p/4155177

https://www.sky.com/help/servicestatus/tv