I have just reactivated sky but I cannot download keeps saying failef

[Jemjem123]

Thank yojj I'm for that information 😊

[Nikkijot]

No technical error message, just failed. I have HD in my package. It's failing on both HD and SD. It's part of a series and downloaded all the other episodes and then just stopped last night. Still not working tonight. Sky witness programmes are downloading ok.

[Rob99999999]

I'm up and running again. No need to reset or reboot 

[rickmanstairs]

Hello,

For some reason the last two episodes of Gangs of London will not download and just said fail instantly, i have turned the box off from the ply and left it for a few minutes and still the same problem. 

Could anyone help?

[Mark2309]

I am having the same issue with Brassic. Online assisstance instructs you to do a full factory reset but this is out of the question. Any help urgently required.

[Mark2309]

Any downloads I try are just coming up as failed. Not willing to carry out full factory reset as advised by Sky help.

[rickmanstairs]

i got the same to do a full factory reset but i'm not sure what this does? 

[Mark2309]

Clears all your existing recordings and downloads !

[keeleyjw]

Is anyone else having trouble downloading these episodes 

[Anonymous]

Same issues here and trying to get through to customer services is a joke! If they know there's an issue why not put a notice I. The website????

[Daniel0210]

---

@Anonymous wrote:

 If they know there's an issue why not put a notice I. The website????

---

@Anonymous 

They have… 
They have updated their status page as per this link
https://www.sky.com/help/servicestatus/tv 

[MightyQuinn]

Hi @Mark2309   The community is full of people with the same problem.

https://www.sky.com/help/servicestatus/tv

[Gem1612]

This happened to me yesterday, got to episode 6 on series 1 and now I am unable to download any other episodes! 

Really frustrating, any advice would be appreciated. I've don't a reset but nothing is working 

[Florence999]

Tried all the steps , BB and network all ok, turn box off and then back on , checked hardware code ok etc . Help, half way through a 4 series drama on Witness . TIA 

[Super+Anthony]

Still no luck. Still no email answer from sky