Credit in account but still took full amount from bank

[Sarah-Jane84]

I have credit on my Sky account but you still took full amount from bank  can you please sort this as it has now put my bank account in the red, I have covered the extra but need what I added to my account transferring back to my bank 

[GD1]

@Sarah-Jane84  You are not talking to Sky, we are all custyometrs here.  If you call Sky they should be able to process a refund.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.