This discussion topic is read only Discussion topic: Could you please tell me why my Internet not working

This message was authored by: joeandtracy11 · ‎06 May 2021

Hi could you please tell me why is my Internet not working

This message was authored by: SKY1992bf · ‎06 May 2021

@joeandtracy11 Your going to have to give more info what's happening when you try using it what error message are you getting if any

are you upto date with your payments

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: caesarome · ‎06 May 2021

Are you other services working OK @joeandtracy11 like Sky TV if you ahve it. If they are and your billing is up to date are you able to run the broadband test via the MySky app or the link:

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

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This discussion topic is read only Discussion topic: Could you please tell me why my Internet not working

Could you please tell me why my Internet not working

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