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This discussion topic is read only Discussion topic: Confused with Account Suspension

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This message was authored by: ConfusedCustomer1

Message posted on ‎21 Jul 2021 03:53 PM

Confused with Account Suspension

So firstly my apologies as this may be a tad long 😅...

BUT... I could really do with some help.. on a couple of things.. 

 

A) My account was suspended and the bill kept going up and up.. reached £600+ and then i started receiving emails from a debt collector... I have recently spoken with Sky and they have reinstated my account, taking most of the debt off.. I just paid £130.. when I log on to MySky.. its still saying I'm suspended... but it's not, I have just been watching Sky Movies. This morning I have received another email from the debt collectors.? Bill is also still showing the £600 odd 🤔 I suffer from cognitive issues and really don't understand. It took me long enough to make the call to Sky in the first place, so really hoping that someone here can answer, saving me from another terrifying phone call. Cheers for reading 🍻. Have a wonderful day 😀

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This message was authored by: TechmanagerMal

Message posted on ‎21 Jul 2021 03:57 PM

Re: Confused with Account Suspension

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



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This message was authored by: SKY1992bf

Message posted on ‎21 Jul 2021 04:09 PM

Re: Confused with Account Suspension

Posted by a Superuser, not a Sky employee. Find out more

@ConfusedCustomer1  I would strongly suggest you register with Sky accessibility via the link provided by @TechmanagerMal they are the team best placed to help you 


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
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This message was authored by: Chloe-W22

Message posted on ‎21 Jul 2021 04:29 PM

Re: Confused with Account Suspension

Posted by a Sky employee

Hey there! Welcome to the Sky Community, click here to help get started...

 

As mentioned by our users above the Accessibility team will be able to give you some extra support, anything I can do here, let me know😊

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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