Catch up and on demand isnt working

[nisha.90]

Hi my sky q won't let me watch on demand or catch up tv since I changed back from sky glass so please help me 

[caesarome]

Can you view catchup content in SD ?

[nisha.90]

No it didn't work changing it to sd 

[Laing1]

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@nisha.90 wrote:

No it didn't work changing it to sd 

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@nisha.90 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂