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Discussion topic: Catch up and on demand isnt working

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This message was authored by nisha.90 This message was authored by: nisha.90

Catch up and on demand isnt working

Hi my sky q won't let me watch on demand or catch up tv since I changed back from sky glass so please help me 

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This message was authored by caesarome This message was authored by: caesarome

Re: Catch up and on demand isnt working

Posted by a Superuser, not a Sky employee. Find out more

Can you view catchup content in SD ?

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nisha.90
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This message was authored by nisha.90 This message was authored by: nisha.90

Re: Catch up and on demand isnt working

No it didn't work changing it to sd 

This message was authored by Laing1 This message was authored by: Laing1

Re: Catch up and on demand isnt working

Posted by a Superuser, not a Sky employee. Find out more

@nisha.90 wrote:

No it didn't work changing it to sd 


@nisha.90 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Catch up and on demand isnt working

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat 🙂

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Catch up and on demand isnt working

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
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