Cannot receive incoming calls while I am on holiday in Cape Town

[bernway1]

Hi I am on holiday in Cape Town SA cannot receive any incoming calls and when my no is dialled from the uk the voicemail says my no doesn't exist ! It had been 8 days now and still hasn't been rectified!!!

[Daniel0210]

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@bernway1 wrote:

and still hasn't been rectified!!!

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Morning @bernway1 @and welcome to the Community forums. When you say it still hasn't been rectified have you already reported this to Sky? If so what have they said?

[bernway1]

Yes ! I have contacted them more than 8 times and sent an complaint email absolutely useless! I cannot even make calls now

[bernway1]

They haven't replied to my email the only way I can make and receive calls is using WhatsApp 

[Daniel0210]

@bernway1 Sky don't use email as a normal contact method unless you are registered with the Accessibility Team. Not sure what email you have used....

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you.

[Mr+Flibbles+86]

Update – Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks