Cannot pause or rewind certain channels

[sdd123]

Last few days cannot pause or rewind certain channels called sky went through 30 minutes of fixes engineer booked . Then yesterday it was working and now is not again anyone any experience of this?

[oldfella]

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@sdd123 wrote:

Last few days cannot pause or rewind certain channels called sky went through 30 minutes of fixes engineer booked . Then yesterday it was working and now is not again anyone any experience of this?

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Hi @sdd123 

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

[sdd123 · Accepted solution]

@oldfella Thanks but did this with sky on phone , it didnt work also did a reset holding the amber button while switching power off/on