Can you move the puck between properties and watch sky streaming on different TVs /routers?

[Paul+Boland]

@Ed.B. 

The email you got it clearly tells you by using My Sky you can see important documentation about your order

It's upto you to read that important documentation 

The Terms and Conditions are listed in your account in regards to product ordered

[Ed.B.]

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@Chrisee wrote:

@Ed.B. sorry but @Paul+Boland is correct Sky will have emailed you the contract documants the fact thst message went to spam or whatever is not their problem. You are bound by the terms of the contract you entered into the evidence of that is you pay Sky and use the service. Courts have power to rule specific contract terms as "unfair" and therefore unenforceable but that is pretty rare and Sky's contracts are pretty standard. 

Before I retired I used to manage advice centres and regularly our advisors had to explain the clients that not having read the small print doesnt mean they are not bound by it. 

---

They did not. 

I had the following 

• Your Sky order
• Confirmationof your order
• Verify your sky ID

None of these had an attachment or instruction to review any terms and conditions. 

Nothing went to spam. 

[Ed.B.]

---

@Paul+Boland wrote:

@Ed.B. 

The email you got it clearly tells you by using My Sky you can see important documentation about your order

It's upto you to read that important documentation 

The Terms and Conditions are listed in your account in regards to product ordered

---

It says I can 'find all the information'.

There is nothing that says I must review and accept anything.

I know I'm being pedantic, facetious even. But when I signed up there was precisely zero mention of this condition that is unlike any other streaming service, and it is buried deep within some terms and conditions I am not required to read. 

[Dazzasky]

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@Ed.B. wrote:

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@Chrisee wrote:

@Ed.B. sorry but @Paul+Boland is correct Sky will have emailed you the contract documants the fact thst message went to spam or whatever is not their problem. You are bound by the terms of the contract you entered into the evidence of that is you pay Sky and use the service. Courts have power to rule specific contract terms as "unfair" and therefore unenforceable but that is pretty rare and Sky's contracts are pretty standard. 

Before I retired I used to manage advice centres and regularly our advisors had to explain the clients that not having read the small print doesnt mean they are not bound by it. 

---

They did not. 

I had the following 

• Your Sky order
• Confirmationof your order
• Verify your sky ID

None of these had an attachment or instruction to review any terms and conditions. 

Nothing went to spam. 

---

Actually it does, it states check the app for all of the important documentation about your order.

[Paul+Boland]

@Ed.B. 

You posted a screenshot 

In that it clearly tells you by using My Sky you can see important documentation about your order

It's upto you to read that important documentation about your order 

Sky tells you that documentation it can be accessed by using My Sky 

Your Account is accessed by login to My sky 

[Chrisee]

@Ed.B. My order confirmation contained a link to the contract documents and I suspect yours did to.

[Paul+Boland]

@Ed.B. 

You would also got a email listing services you have subscribed to as in what channels etc

You either not read that email or it's in your spam

[Ed.B.]

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@Dazzasky wrote:

---

@Ed.B. wrote:

---

@Chrisee wrote:

@Ed.B. sorry but @Paul+Boland is correct Sky will have emailed you the contract documants the fact thst message went to spam or whatever is not their problem. You are bound by the terms of the contract you entered into the evidence of that is you pay Sky and use the service. Courts have power to rule specific contract terms as "unfair" and therefore unenforceable but that is pretty rare and Sky's contracts are pretty standard. 

Before I retired I used to manage advice centres and regularly our advisors had to explain the clients that not having read the small print doesnt mean they are not bound by it. 

---

They did not. 

I had the following 

• Your Sky order
• Confirmationof your order
• Verify your sky ID

None of these had an attachment or instruction to review any terms and conditions. 

Nothing went to spam. 

---

Actually it does, it states check the app for all of the important documentation about your order.

---

Which could be anything.

Again, there is no indication of any terms that are being accepted that differ from every other streaming service on the planet. 

A court would rule that it is unreasonable to expect a customer, and don't forget many of Sky's customers are functionally illiterate, to trawl through pages and pages of terms and pick out this bizarre restriction. 

I'm bored of repeating myself. The long and short of it if sky intends to try and enforce this condition they need to make it very clear at point of sale. 

[Ed.B.]

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@Paul+Boland wrote:

@Ed.B. 

You would also got a email listing services you have subscribed to as in what channels etc

You either not read that email or it's in your spam

---

You mean this one. 

But it really isn't easy to find a contract in the app. I'm very tech savvy and can't find it. 

[Laing1]

@Ed.B. sorry but it is very easy to find the contract in the my Sky app open up the mysky app and click on the profile picture at the top left of your screen the contracts are stored under your profile 

[Chrisee]

@Ed.B. Believe whatever you want but unless Sky have messed up there will be a reference to the T&Cs there certainly always have been in my own orders. If you look in the My Documents section ofvthe MY Sky app you  should find copies. That you have not chosen to read them is your issue but legally you are bound by them and my experience courts rarely intervene. 

[Ed.B.]

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@Laing1 wrote:

@Ed.B. sorry but it is very easy to find the contract in the my Sky app open up the mysky app and click on the profile picture at the top left of your screen the contracts are stored under your profile 

---

I've been a sky customer for thirty years and used the app for as long as it's been available. I never noticed a profile picture, and in fact all I have is an emoji. I certainly didn't know there was information therein. I was looking very hard, searching in all the main sections that I could see. 

  

I'm not going to reply again, but one last time. 

This is a ridiculous restriction, especially to people with only one puck. 

If Sky want to impose terms on people with more than one puck, which I agree seems perfectly reasonable to stop the abuse of a premium service, they need to make this abundantly clear at point of sale AND in written communications. Just telling people there might be some important information buried deep in the T&C isn't enough. 

[Chrisee]

@Ed.B. in practice I doubt Sky can tell (or actually care) where you are using  your single puck assuming you are in the UK but moving it around is a breach of the T&Cs but this isnt the forum to discuss how to get round those. 

[Doc5907]

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@Chrisee wrote:

@Ed.B. in practice I doubt Sky can tell (or actually care) where you are using  your single puck assuming you are in the UK but moving it around is a breach of the T&Cs but this isnt the forum to discuss how to get round those. 

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Absolutely, one might say it's rather ill advised discussing ways of breaking terms and conditions of product usage on a forum owned by that very company that owns the product.. 🤔

[panman0603]

and here I am using my 4 Pucks at my one registered home address (as per the T&Cs)for the last month or so, from 2 different internet connections on 2 different IP addresses which too any automated system could look suspicous. Time will tell 🙂