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Discussion topic: Can’t recieve calls on both my sky mobiles
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Message posted on 01 Jun 2023 03:35 PM
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Re: Can’t recieve calls on both my sky mobiles
Do we have an update? When can we expect this problem to be resolved?
Message posted on 01 Jun 2023 03:35 PM
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Re: Can’t recieve calls on both my sky mobiles
I can’t receive calls either. Not acceptable, too many issues.
Message posted on 01 Jun 2023 03:36 PM
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Re: Can’t recieve calls on both my sky mobiles
@CyprusClara
Community staff will edit the post currently marked as the answer with any significant updates.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 01 Jun 2023 03:37 PM
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Re: Can’t recieve calls on both my sky mobiles
Not impressed as this happened not long ago too.
Message posted on 01 Jun 2023 03:46 PM
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I can make calls as I'm abroad. Can't even ring customer care? Done all the steps, both sims.
Message posted on 01 Jun 2023 03:47 PM
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Incoming call issue
Can't receive incoming calls
Message posted on 01 Jun 2023 03:47 PM
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Calls
I can't receive calls on my sky mobile but I can make calls to other phones
Message posted on 01 Jun 2023 03:47 PM
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Re: Can’t recieve calls on both my sky mobiles
Thank you!
Message posted on 01 Jun 2023 03:48 PM
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Nobody can call me
Please help! Been on Sky Mobile now for over three years and never had this problem before.
Since last night, whenever anybody tries to call my phone they can't get through.
it either rings engaged or says "This number is unable to take your call.
I've tried turning it off and on again, resetting network connections, toggling airplane mode and all those usual solutions but it just won't work.
I'm on an iPhone 7 Plus.
Thanks for any help. It's driving me mad!
Message posted on 01 Jun 2023 03:51 PM
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Re: Nobody can call me
@david+mather @MollyG @SimbaRaffi
Your posts have been merged into this main thread. Community staff will edit the post currently marked as the answer with any significant updates.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 01 Jun 2023 03:52 PM
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Re: Can’t recieve calls on both my sky mobiles
Do we get a reduced bill then for all the calls we've missed from potential customers? 😡
Message posted on 01 Jun 2023 03:52 PM
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Re: Can’t recieve calls on both my sky mobiles
This is still an issue in central Scotland also. My mum can't receive or make calls to other networks. It's so annoying, it's constant problems
Message posted on 01 Jun 2023 03:54 PM
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Re: Can’t recieve calls on both my sky mobiles
@Suparoofer As customers we can't say but I suspect now, more likely it will be free data like last time.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 01 Jun 2023 03:55 PM
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Re: Can’t recieve calls on both my sky mobiles
This has gone on for hours now. Really not good enough. Can we have an update on when we can expect to be able to receive incoming calls.
Message posted on 01 Jun 2023 03:58 PM
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Re: Can’t recieve calls on both my sky mobiles
@GD1 Not much use to me as I never use all my data. Money off is the only acceptable compensation. Anything else would be a fudge and doesn't recognise the inconvenience caused.
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