Can’t delete recording

[Ukprincess]

Hello

I downloaded a series and downloaded one of the episodes in hd, which I don't have the subscription for. I finished watching the series, but I can't delete the one episode out my continue recordings. I can't even acces the menu to delete it. As soon as I click on it, it wants to download it in sd, which it does but can't delete the entry in hd. 

any advise? 

thanks

[bob1234]

@UkprincessGo into your recordings by pressing the Sky logo on your remote. (yes it is a button) and see if you can record it from there. When you see the recording see if you can scroll right until you see the delete option, don't click on the picture.

[Ukprincess]

@bob1234 thank you for your suggestion, but I was already in my recordings and it doesn't give any options as it says I don't have a valid subscription for hd. But because it can't download, which I don't want it too as finished with the series, but also give me no other options. 

[nigea99]

Hi @Ukprincess the continue section does not always list recordings that are currently on disk - it is more of a link section.

What is important is the 'Most Recent' section or in this case probably the 'manage' section

Look under Recordings - Manage 

Check the Downlloading Section to make sure it is not stuck in there

Look in the Deleted Section & if you see it there you should get the option (to the right ) of 'Delete Forever' which hopefully will remove it from the continue section links

If still on disk then look under Manage - Disk Space - although this list is ordered by file size so can be a little difficult to find individual episodes.  If there .when you find the specific epoisode you should get the option to Delete (and then you can Delete forever from the Deleted section as mentioned above)