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This discussion topic is read only Discussion topic: Can’t contact sky

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This message was authored by: Flintwheel

Can’t contact sky

I'm trying to contact sky as none of the help tools are answering what I need to speak about and every single number that has come up to call is saying it's incorrect when I dial it! For customer services, complaints I've tried 4 different numbers and all are coming up incorrect

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This message was authored by: Skull+Treaty

Re: Can’t contact sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @Flintwheel 

Dial 150 from your Sky landline or Sky Mobile or 0333-759-1583 from any other phone.
When calling, ignore the message at the beginning and stay on the phone as long as you can. If the system sends a text message and asks you to hang up, don't.
If asked for the reason of the call, just say speak to advisor or cancel, nothing else. Finally you should be put in the queue for an advisor.

 

If you have a question, the community may be able to help?

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
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This message was authored by: Flintwheel

Re: Can’t contact sky

Even that number you just gave me is saying it's an incorrect number when I dial it 

This message was authored by: Skull+Treaty

Re: Can’t contact sky

Posted by a Superuser, not a Sky employee. Find out more

@Flintwheel 

Something is amiss, as the number at the bottom of thier site (after expanding the Need More Help section) is also not working

https://www.sky.com/help/home 

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
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This message was authored by: Flintwheel

Re: Can’t contact sky

Every number I have tried calling is saying I have dialled an incorrect number 😞 

This message was authored by: Skull+Treaty

Re: Can’t contact sky

Posted by a Superuser, not a Sky employee. Find out more

@Flintwheel 

I've just tried both those again and they both now work, very odd. Can you try again?

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
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This message was authored by: Flintwheel

Re: Can’t contact sky

Now working lol thankyou

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