Can't acess formula 1

[Brutus8888]

Can't acess formula 1 ,haven't changed my account and fully paid up

[caesarome]

What is happening when you try to watch the F1 channel ?

[Brutus8888]

It says I dont subscribe to the channel, I'm direct debit for 3 years,fully paid up to sky sports including f1,  any help thanks

[caesarome]

Can you access it on Channel 860 ?

[Brutus8888]

Never had access to the hd channels ,actually all the sports channels say I don't subscribe to them,but yet fully paid 

[caesarome]

You will need to call Sky support about this then.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[Brutus8888]

Great thanks for the help,in lreland,don't think they offer phone support till Monday 

[nigea99]

hi @Brutus8888 

It may just be worth trying a power down reset of your box:

Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

[Brutus8888]

Hi,thanks for reply,got sorted with sky support