Can some one please help me. My Sky Bill and Sky Messaging Service

[Anonymous]

Can some one please help me. My Sky Bill and Sky Messaging Service.

My Sky bill is £66:50 and in May it has gone up to £98:35 and I truly don't know what to do. I'm extremely very very worried about it. I have tried contacting Sky via Sky Messenger Service and it keeps showing unavailable. Is any one else able to contact Sky via the Sky Messenger Service or is it just me? Any help or advice truly would be very very much appreciated.

Thank you

 

 

[caesarome]

It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 12/18 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[Anonymous]

 

 

 

That is my current normal bill

[Anonymous]

 

 

 

That is my future bill

[GD1]

@Anonymous    Please be aware that you images need to be approved before they will appear.   On your previous bills there are discounts as mentioned by @caesarome   have you looked at the breakdown of the higher bill?   

[Anonymous]

@caesarome 

Unfortunately I'm unable to use a phone. I'm Disabled and and have other issues. I'm Registered Disabled with Sky and obviously Sky knows this. Hope you all understand

[caesarome]

If you are registered with Sky Accessibility then there are other contact options for you here:

https://www.sky.com/help/articles/contacting-sky-accessibility

[Anonymous]

@GD1 

I have now posted my bills on here. Is any one else able to contact Sky via the Sky Messenger or is it just me?

Thank you

[GD1]

@Anonymous  You should be contacting Sky through the accessibility team as they have a number of contact options for you to use https://www.sky.com/help/articles/contacting-sky-accessibility

[Anonymous]

@caesarome 

I have tried that and nothing is available

[Anonymous]

 @GD1 

@caesarome 

Still does not work for me

[GD1]

@Anonymous  Are you using the accessibility link posted twice?    Contacting Sky – Accessibility | Sky Help | Sky.com

The Message option shows as live, there is also an email & text relay option.

Images need to be approved before they show

[caesarome]

Keep trying as it is showing as available via the link myself and @GD1 posted:

[Anonymous]

@GD1 

I have tried every single thing possible to try and contact Sky via The Sky Messaging Service and nothing is working

[GD1]

@Anonymous  What about here  https://www.sky.com/help/articles/contacting-sky-accessibility#get-in-touch