0

This discussion topic is read only Discussion topic: Bills are zero

Reply
This message was authored by: Rastamaster

Bills are zero

Hi. My bills are all zero on mysky. Past present and future. Why is this? Even the downloaded pdf is just zero. I need to see what I'm paying for.

Screenshot_2021-07-21-21-49-59-423_com.miui.gallery.jpg

 

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

This message was authored by: caesarome

Re: Bills are zero

Posted by a Superuser, not a Sky employee. Find out more

@Rastamaster 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: SKY1992bf

Re: Bills are zero

Posted by a Superuser, not a Sky employee. Find out more

@Rastamaster  Are you a returning customer after being away for more than 12 months if so you could be logged in to your old account which would have been closed hence your seeing zero bills 

 

if so you will need to create a new online account see this link on how to do it

 

https://www.sky.com/help/articles/welcome-to-sky

 

you can't use the same email address on the new account unless you replace it on the old account first 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply