Bill is doubled!

[Disco123]

Hi there I changed my DD date from the 1st-4th of each month, but instead of taking £43 they took £81! I understand about the actual extra but 3 days extra and double the amount I usually pay! Will I get it back or will it go towards my next bill? 
many thanks 

[caesarome]

You will probably find the next bill is actually less due to the overpayment on this one so have you looked to see what it says against the next one:

https://www.sky.com/manage/bill/future

[Disco123]

Hi thanks for your reply, yes checked next bill and it is how much I normally pay, so who knows?

[caesarome]

@Disco123 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update - this has now been looked into and explained on a private chat