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Discussion topic: Available now TV programmes are telling me to upgrade

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This message was authored by Nettie222 This message was authored by: Nettie222

Available now TV programmes are telling me to upgrade

I'm trying to watch Available Now TV programmes but they are telling me to upgrade. I don't know what to?

 

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This message was authored by nigea99 This message was authored by: nigea99

Re: Available now TV programmes are telling me to upgrade

Posted by a Superuser, not a Sky employee. Find out more

hi @Nettie222 

 

Do you have the HD add on - this often is the cause as HD is not included by default but the default download quality is set to HD not SD

If  you do not have HD then you probably just need to change your download preference to SD

Main Menu -> Settings -> Setup -> Preferences

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