5g ee wifi

[Zoe+L]

We have just changed to 5g ee WiFi router. Connected to sky a box everything work fine for 48 hours now it just keeps losing connection with router every 15-20 seconds. Any ideas how to rectify?

[Tom-W19]

Hi Zoe+L

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[twilight+princess]

Afaik aSky Q box will only connect to the 2.4Ghz network unless you have Sky Broadband. Is the box connected to the 2.4Ghz network?
Are the SSIDs for 5Ghz & 2.4Ghz seperate? If there's one SSID for both networks then try separating them by adding 5G to the 5Ghz network & 2G to the 2.4Ghz network.

[dmy24]

After speaking with the customer and carrying out some checks wee have advised them to contact the network provider for further support on configuring the router settings.