Hi, so i had my fast fibre fitted on 17th Dec, engineer said to give it a few days as it may be up and down as they will be checking the line is working. So by the 22nd we realised that the internet was not working, on for a few minutes then off for a lot longer. i called Sky spent about 90 mins doing checks, taking photos, moving the sky box, moving the router, moving furniture so i could put the boxes up higher! In the end i had sorry can't help will have to book engineer....... for 31st Dec! So booked apt for 12-5pm as i was working in the morning. Got home from work for my husband to tell me the engineer had called the landline to say he was in the area early. He had been and gone and couldn't fix it because whatever wasn't working wasn't what he could fix! ARRRGGGHHHHH!!!! Phoned Sky spent another 90 mins on the phone checking wires, taking pictures etc. Ending with sorry not sure whats wrong will have to call you back. Got call back to say need to book another apt with engineer on the 4th Jan! Engineer came and fixed on the morning of the 4th. So from 17th Dec (Xmas and New Year)to 4th Jan no constant internet connection, not able to watch anything on demand, catch up, couldn't download or record, no netflix, prime,disney+ or apple tv, no alexas, no tablets or laptops, no games/oculus etc. Had to use data if using phones. Received an email from Sky, sorry about the inconvenience we are refunding you £5.04! I wasn't sure if i should be offended or feel embarressed for Sky! is this their standard compensation for screwing up peoples Xmas and New year?
