2 bills in November when changing to sky glass and no refund, I paid my sky Q bill on the 1st Nov

[Mr+Nodding]

Paid 2 bills in November when changing to sky glass and no refund, I paid my sky Q bill on the 1st Nov for the month and then got billed today for sky glass £102 with no refund from my sky Q.

[Silverfox8]

@Mr+Nodding 

Think you will see refund as a credit and off next months bill. Wasn't this explained to you? Always happens when you change. Sky not on their own bt aswell.

[caesarome]

You need to check your next bill for the credit back for the overpayment of Sky Q as with Sky we are billed in advance:

https://www.sky.com/manage/bill/future

[Mr+Nodding]

My next bill has just come out ad my credit was not applied.

[Silverfox8]

@Mr+Nodding  You need to call sky and speak to accounts. You need to ask to transfer your credit to either your glass account or bank account. Should take about 3 days.