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Discussion topic: why my bill will be higher since April 15? i don't want to pay £30 a month

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This message was authored by geri65 This message was authored by: geri65

why my bill will be higher since April 15? i don't want to pay £30 a month

why does my bill go from £26 a month to £30 I want to tell you that you will lose me as a customer if you don't do something about it I refuse to pay £30 a month

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: why my bill will be higher since April 15? i don't want to pay £30 a month

Posted by a Superuser, not a Sky employee. Find out more

@geri65 
This is primarily a customer helps customer forum. You aren’t addressing Sky Customer Services here.

 

The increase could be for one or two reasons. Firstly there is an annual price increase from April 1st. This is allowed under your T's and C's and you should get an email or letter in the next month officially notifying you of this. 

The other reason is a discounted deal may be ending. You would have been told the date the discounted deal was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: why my bill will be higher since April 15? i don't want to pay £30 a month

Posted by a Superuser, not a Sky employee. Find out more

@geri65  I should also advise that telling sky to "do something about it" doesn't work, threats to leave are pretty pointless.

 

If the price your paying isn't agreeable you need to speak to Sky or find another alternative provider.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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