why is my bill so high in nov

[julie167]

why is my bill show high it is £247.00 for the 15 of nov for and why 

[GD1]

@julie167  What does your bill show on the breakdown?   As customers we can;'t see your bills, however you can.

[Daniel0210]

@julie167 

Have you viewed the breakdown of the bill and seen where the difference is by clicking on the blue arrow alongside any unusual amount. 

[julie167]

Yes I have done that and it to much till next month Dec go back down to the £123.50 on the 15 th dec

[Mark39]

That doesn't really tell us much. Does the bill cover more than a month? Look at the dates in the breakdown of the charges.

[Daniel0210]

@julie167 

So the 'large bill' is exactly double your normal payment? Have you missed a payment? 

[julie167]

Yes I paid the bill was £73.50 last month 

[caesarome]

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@julie167 wrote:

Yes I paid the bill was £73.50 last month 

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If you missed that bill then it appears that you didn't need to manually pay it as Sky added to this bill, it should tell you that on that £73.50 bill or even this one that a balance has been carried forward so do you see this ?

[julie167]

I paid it on the 15th of oct and now it is saying I have to paid 247.00 to sky q and I do not have much 

[caesarome]

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@julie167 wrote:

I paid it on the 15th of oct 

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Feel free to post the image of that bill and if you do blank out your name and account number. Also post an image of this £247 bill.