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Discussion topic: why has my package changed and price increased?

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This message was authored by smg2 This message was authored by: smg2

why has my package changed and price increased?

Why has my package changed without notification and the price increased?

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This message was authored by Mark39 This message was authored by: Mark39

Re: why has my package changed and price increased?

Posted by a Superuser, not a Sky employee. Find out more

How has it changed?

smg2
Topic Author
This message was authored by smg2 This message was authored by: smg2

Re: why has my package changed and price increased?

Gone from£80 to £95 per month. No email notification. Why not??

gone from sky signature

sky sports complete inc sky sports+
sky sports hd

sky hd

multiscreen

 

to just last 3 

why no notification??

This message was authored by Mark39 This message was authored by: Mark39

Re: why has my package changed and price increased?

Posted by a Superuser, not a Sky employee. Find out more

Sounds like discounts may have expired. Sky notify you when you sign up to a deal how long the discounts last. They don't send reminders.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: why has my package changed and price increased?

Posted by a Superuser, not a Sky employee. Find out more

@smg2 
Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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