22 Mar 2024 07:03 PM
My subscription to Sky was cancelled by the person who phoned on 2nd Mary 2023. I am trying to get the number and or the name of that person or company
22 Mar 2024 07:16 PM
Posted by a Superuser, not a Sky employee. Find out more@Shirley99 Are you saying somebody phoned sky to cancel your account or somebody who phoned you cancelled it
22 Mar 2024 07:17 PM
Posted by a Superuser, not a Sky employee. Find out moreWhoever cancelled your subscription would have had to have said they were you if you were the account holder. Only the account holder can cancel. As customers we wouldn't know any details of that.
22 Mar 2024 07:20 PM
Posted by a Superuser, not a Sky employee. Find out moreI think there is more to this then what you have posted here as only you as the account holder can cancel, and if for some reason somebody else did manage to do it which have you done nothing about it since May of last year ?
22 Mar 2024 07:58 PM
Posted by a Superuser, not a Sky employee. Find out more@Shirley99 whoever cancelled would either have known your telephone password (if you set one up) or enough about you to enable them to pass Sky's identity checks. That might narrow it down a bit.
22 Mar 2024 08:30 PM
I didn't think it was me, you have made me doubt. I had a rep from another company say to me, don't worry about anything, I'll do it all. Point being that a part of my subscription wasn't cancelled, and sky kept debiting me for it. It did stop months ago after I rang them, I didn't think to ask this question though, now other factors have taken over, Sky not involved. It occurs to me that I would know what I was receiving from ~Sky, so maybe it wasn't. Hope you understand all this. I was hoping for a telephone no.
22 Mar 2024 08:33 PM
Posted by a Superuser, not a Sky employee. Find out moreWhenever cancelling the account holder should receive an email from Sky confirming the cancellation. What puzzles us is you leaving it so long to question it.
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