unable to make calls because late payments

[BenitaHenry]

Hi,

been suffering bad with my menta illness and have been late behind mobile bills

im willing to pay installments monthly to clear this

im unable to call sky wont letme to try to sort this

can sky help please ?

[Daniel0210]

@BenitaHenry 
Sorry to hear about your issues but before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If you allow your arrears to remain for 56 days Sky may terminate your account.

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend as the banks are closed.

Any attempt to call Sky will result in you being prompted to pay first.

[Mark39]

It's primarily a customer Community. Sky won't know who you are. You can pay whenever you're able to, but Sky won't normally reinstate your services until the arrears are completely settled.