two charges for Netflix ??

[RJH2801]

I added basic netflix to my sky last night for £4.50

Whe i logged on to netflix within sky it upgradedd me at a cost of £6.00 which i didn't and don't want.  My bill shows both charges !!! How can I get the £6.00 removed please?

Thanks

R 

[caesarome · Accepted solution]

@RJH2801 

You are going to need to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.