they say they will refund do they ever refund the text on the 21st said 3 to 5 days when you email

[Raya+reynolds]

so i have messaged the ceo of sky - 19 times and never get a response they said they refunded me now 9 days ago when you ask where the refund is you get ignored . i cancelled my sky t v moved in october they still billed me for the last 3 months and now i can't get a refund !! they ignore all the emails 

[Daniel0210]

@Raya+reynolds 

I think you need to tell us the full story. It sounds like you didn't correctly cancel your subscription which was why billing continued. To start with, how did you cancel? Did you receive an email acknowledging the cancellation? Is your Sky account showing a credit?

[Raya+reynolds]

yes the full story is the executive team at sky have confirmed the refunds 4 of them yes the bill is showing 4 refunds to my debit card - ( not received ) yes i did correctly cancel the subscription . I have an open complaint which is now 9 weeks still open and i have had 4 texts to say it was refunded . i have screenshots of all responses . the bill showing the refunds but not received . now up to 20 emails . two trust pilots where i have read sky rating is 2 and many other people have never received refunds . case like mr bates v the post office . i am wondering where all the money is from all the people that have been told that the sky was cancelled when moving : still billed for s service they never had . have been told they get refunds . i have all the evidence . where is all the money ? 

[Mark39]

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@Raya+reynolds wrote:

... where is all the money ? 

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Nobody here can establish that. You'll have to follow it up with Sky.

[Raya+reynolds]

sorry but i thought this was sky . i don't get a reply from ceo or executive team 

[Mark39]

No, we're a Community of Sky customers.

But if you wish we can ask Sky's messaging team to contact you here so that you can follow this up with them via a private online chat?

[Raya+reynolds]

how do i do that please 

[MarkGoldsmith]

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@Raya+reynolds wrote:

sorry but i thought this was sky . i don't get a reply from ceo or executive team 

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That doesn't surprise me, generally Sky don't respond via email. Aside from the complaints team which would likely only be done if the complaint was raised by the official channels/process (https://www.sky.com/help/articles/how-to-make-a-complaint)

[Mark39]

@Raya+reynolds I've alerted Sky on your behalf and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Raya+reynolds]

thank you mark for trying to help me 

i have an open complaint over 9 weeks old 

19 emails to the executive team 

spent 40 mins on hold yesterday 

texts saying 4 refund would be recieved on the 21st January 9 days ago . 

i am just wondering how many other people this has happening too . 

i ask them where the refund is they ignore my emails . 

i have asked for a manager call done a trust pilot review they don't even look or respond to the reviews 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Raya+reynolds.