swopping from virgin to sky

[martinclayton]

The sales patter to swop from Virging to Sky stated upto £300  to help with  swopping over ..

well I need help Ive had a virging bill of £129.32  arrive AFTER  the end of my contract with them. Are Sky going to pay this ? 

[Me134]

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@martinclayton wrote:

The sales patter to swop from Virging to Sky stated upto £300  to help with  swopping over ..

well I need help Ive had a virging bill of £129.32  arrive AFTER  the end of my contract with them. Are Sky going to pay this ? 

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https://www.sky.com/help/articles/switching-credit-offer

[Mark39]

@martinclayton No. You'll need to pay it, then see if you can claim from Sky.

[caesarome]

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@martinclayton wrote:

Are Sky going to pay this ? 

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Sky will not pay it but they will apply a credit to your account once you provide them will the documents they require:

https://www.sky.com/help/articles/switching-credit-offer

Switching to Sky Broadband? - We’ll credit you up to £200*
Switching to Sky TV? - We’ll credit you up to £100*
Switching to Sky TV & Broadband? - We’ll credit you up to £300*

You must provide a copy of the bill from Virgin where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @Sky.uk (all one word without the gap)

[TimmyBGood]

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@martinclayton wrote:

Are Sky going to pay this ? 

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Virgin cannot discuss your account status or disclose any outstanding amount on their billing with another ISP: that would be a gross breach of privacy and GDPR.

This is why an ex-customer has to pay any final bill themselves and then make a claim to their new provider.