still sending invoices after the end of the contract and closing all communication channels

[serhatsa]

I did not extend my contract. I sent their devices back. I tried every way to reach them but they are closed to communication. I cannot reach them without paying money. I did not extend my contract because I was already receiving very poor service. no human factor, no service.

[Anonymous]

@serhatsa Are the invoices for money you still owe? All providers issue final bills. 

[serhatsa]

i cant see anything . there is a message. restricted page

[JimM1]

@serhatsa It is simple, if you did not inform sky to cancel the contract, then you still have one, have to continue paying monthly until you manage to get on and have it cancelled, or move to another provider that does it all for you unless mistakes are made with that!

Contracts do not end just because you finished the period, you need to read the terms and conditions that you signed upto and agreed to sometime back in the past!

[Daniel0210]

@serhatsa 

So it seems you haven't cancelled your subscription and because of non payment your services are restricted and therefore you can't talk to Sky.

Sky won’t reinstate services and therefore cancel until you’ve paid what they believe is owed and set up a new continuous payment method.

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/ 

Once you4 services are back contact Sky to cancel giving the appropriate notice which for broadband issue 14 days.

[caesarome]

@serhatsa 

Just sending the equipment back doesn't end the contract as you have to give the requited notice of 14 days for broadband and 31 days for TV so you would still need to do this now and you will be billed right up to your final day with Sky.

[PandJ2020]

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@serhatsa wrote:

I did not extend my contract.

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You don't need to.  If you did not positively cancel then your contract reverts to rolling basis.

It seems you are still bound by a contract...  (And will be pursued for it)