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Discussion topic: standing order going out after 5 months how to get money back

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This message was authored by dingdong007 This message was authored by: dingdong007

standing order going out after 5 months how to get money back

we thought our standing order was cancelled when we got new package  going out after a few months how to get money back


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dingdong007
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This message was authored by dingdong007 This message was authored by: dingdong007 Answer

Re: standing order going out after 5 months how to get money back

thanks for your generous help - turns out i'd set up a standing order to my self with the saving i had when i cancelled sky -  😀😂 and called it Sky -i'm a  blithering idiot   

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This message was authored by GD1 This message was authored by: GD1

Re: standing order going out after 5 months how to get money back

Posted by a Superuser, not a Sky employee. Find out more

@dingdong007  Sky don't do standing orders they do direct debit or debit card payments.

 

Changing your package wouldn't stop a direct debit unless you cancelled?

 

If so did you receive confirmation of this?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

dingdong007
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This message was authored by dingdong007 This message was authored by: dingdong007

Re: standing order going out after 5 months how to get money back

Hi 

Thanks for quick response 

 

i cancelled old package annd returened to sky after they call with new offer  i noticed i still have a manadate to sky for a monthy paym,ent 

This message was authored by caesarome This message was authored by: caesarome

Re: standing order going out after 5 months how to get money back

Posted by a Superuser, not a Sky employee. Find out more

@dingdong007 wrote:

i cancelled old package annd returened to sky after they call with new offer  i noticed i still have a manadate to sky for a monthy paym,ent 


Isn't that for your new package after you returned to Sky or are you saying you are being billed twice each month on different days ?

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dingdong007
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This message was authored by dingdong007 This message was authored by: dingdong007

Re: standing order going out after 5 months how to get money back

i pay a direct debit  and a standing order  both on different days and differenet  amounts 

This message was authored by caesarome This message was authored by: caesarome

Re: standing order going out after 5 months how to get money back

Posted by a Superuser, not a Sky employee. Find out more

Then give Sky a call about this.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: standing order going out after 5 months how to get money back

Posted by a Superuser, not a Sky employee. Find out more

@dingdong007  As already advised Sky does not do standing orders

 

so what name appears on your bank statement for each amount 


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dingdong007
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This message was authored by dingdong007 This message was authored by: dingdong007

Re: standing order going out after 5 months how to get money back

i'll check with bank  -and come back  thanks 

 

This message was authored by Mark39 This message was authored by: Mark39

Re: standing order going out after 5 months how to get money back

Posted by a Superuser, not a Sky employee. Find out more

@dingdong007 wrote:

i'll check with bank  -and come back  thanks 

 


In the unlikely event that it's a standing order, only you can cancel it. Neither Sky nor a new provider can do that.

dingdong007
Topic Author
This message was authored by dingdong007 This message was authored by: dingdong007 Answer

Re: standing order going out after 5 months how to get money back

thanks for your generous help - turns out i'd set up a standing order to my self with the saving i had when i cancelled sky -  😀😂 and called it Sky -i'm a  blithering idiot   

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