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Discussion topic: sky sports

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This message was authored by joe+sully This message was authored by: joe+sully

sky sports

hi, i recently added sky sports to my

package which has been working fine and now tonight when i try to view the channel it says i need to subscribe? i already pay for sky sports HD so i'm confused to why it's decided to stop working? 

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This message was authored by caesarome This message was authored by: caesarome

Re: sky sports

Posted by a Superuser, not a Sky employee. Find out more

It seems a bit odd and although you should be able to access the HD channel by default can you view the SD channels from 860 onwards ?

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joe+sully
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This message was authored by joe+sully This message was authored by: joe+sully

Re: sky sports

i've just checked and it's not actually letting me view any sky sports channels. i've even pressed the red button to select upgrade and it says i already have this channel. very confusing as it was working fine and now nothing.

 

i have also unplugged my box and removed sky card then switched back on but still nothing 

This message was authored by caesarome This message was authored by: caesarome

Re: sky sports

Posted by a Superuser, not a Sky employee. Find out more

So I take it you can't view channel 860 onwards either ?

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joe+sully
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This message was authored by joe+sully This message was authored by: joe+sully

Re: sky sports

no nothing from 860

This message was authored by caesarome This message was authored by: caesarome

Re: sky sports

Posted by a Superuser, not a Sky employee. Find out more

What about 107 ?

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joe+sully
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This message was authored by joe+sully This message was authored by: joe+sully

Re: sky sports

yes 107 is working 

This message was authored by caesarome This message was authored by: caesarome

Re: sky sports

Posted by a Superuser, not a Sky employee. Find out more

In that case you have two options, you can either see if you can get through to Sky, I'm not sure when the lines close in the evening or we can alert Sky's messaging team who will be in contact with you via this forum tomorrow.

 

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

 

So let us know what you want to do ?

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joe+sully
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This message was authored by joe+sully This message was authored by: joe+sully

Re: sky sports

i will just call tomorrow when they open 

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