15 Feb 2023 09:47 AM
Hi, can someone help me please, I can't mange or access my sky mobile account. No access on app or online. I can sign in but under sky mobile manage doesn't load?
15 Feb 2023 09:57 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
15 Feb 2023 10:27 AM
Posted by a Sky employeeThank you for escalating this. We have sent James+coates an invite to chat 🙂
17 Feb 2023 10:56 AM
Posted by a Sky employeeUpdate – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
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