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Discussion topic: sky mobile

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This message was authored by James+coates This message was authored by: James+coates

sky mobile

Hi, can someone help me please, I can't mange  or access my sky mobile account. No access on app or online. I can sign in but under sky mobile manage doesn't load? 

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This message was authored by caesarome This message was authored by: caesarome

Re: sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@James+coates 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: sky mobile

Posted by a Sky employee

Thank you for escalating this. We have sent James+coates an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: sky mobile

Posted by a Sky employee

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

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