scam calls

[simbaaounds]

ok so basically my phone bill came through at 380 pounds and sky have cut off all my phones and mobiles due to a 380 pound bill from a hmrc scam number my wife was trying to get hold of govuk? i havnet been able to talk to anybody at sky because all phone lines are cut off and this scam call needs to be addressed. what to do from here~?

[caesarome]

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@simbaaounds wrote:

sky have cut off all my phones and mobiles due to a 380 pound bill from a hmrc scam number

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Are you saying there are calls on your Sky bill to a scam number that you are saying you didn't make ?

[simbaaounds]

yes exactly, now there is a 380 pound bill which is highly stressing out my wife as shed like to talk to somebody at sky but like said we cant as its all cut off

[GD1]

@simbaaounds  If the calls were made by your wife thinking they were HRMC numbers then Sky won't reverse the charges.

When searching for any number online everyone is best going to the relevent companies official site for the correct number, if a number called was from a google listing it was likely a premium number and as a result people are liable for makling the calls even if it was in error

[caesarome]

Does your bill give the times and dates that these calls were made so you can then check against your phoes to see what calls and numbers were used on these dates ?

[simbaaounds]

unfortunatly i cant get the bill as its blocked from my sky sighn in aswell, but with the phones being cut off we cant talk to a member of staff which is frustrating to try and sort this out, i do no the calls were made last week and im pretty sure it was an error from a fake hmrc number

[PandJ2020]

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@simbaaounds wrote:

...from a fake hmrc number

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Unfortunately, these firms claim to provide a service by calling their number they charge a fee for connecting to HMRC.  It's just legal.

[caesarome]

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@simbaaounds wrote:

unfortunatly i cant get the bill as its blocked from my sky sighn in aswell

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Not sure what you mean by that, what happens when you login here:

https://www.sky.com/manage/bill/

You are going to need to login in here to pay this bill.

[simbaaounds]

it actually says this page is restricted, this is a big bill that i cant afford at once but can make part payments if sky would allow, very expensive mistake fromt he wife there but not being able to talk to a member of staff is frustrating

[caesarome]

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@simbaaounds wrote:

it actually says this page is restricted

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To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to simbaaounds.

[simbaaounds]

thank you for pointing me in the right direction

[Addie15]

Update-We are closing this chat session now, however if there is anything else we can help with, please do not hesitate to reach out. Thank you.