saying i need to upgrade subscription but have paid and is saying I’ve paid

[Harry23]

i had to change accounts where my monthly payment came out of, I have then paid last week the money that was owed and assigned to the correct bank account, yet I still can't access any of the channels I am paying for even though on MySky account says I am all up to date and up and running. But then when I exit the app, it says again that my services are blocked. I click the start now button and says again all my services are up to date.

[caesarome]

I think you will need to call Sky about this if you both made the payment and updated your payment method.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.